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Would you like to be part of a team which delivers the highest levels of customer satisfaction, works on cutting edge projects, and provides substantial professional growth and training? You would be part of a fast-paced consulting environment where strong time management and customer service are a must.

We are a Southern California based Cisco Gold partner seeking additional Network Operations Center engineers. We enjoy an unparalleled reputation with Cisco as a “go to” partner that has landed us on some of their biggest and best accounts. You will be challenged daily with the latest technologies in a number of diverse environments from Fortune 100 to small startups. This position will entail little to no overnight travel, but there can be moderate commuting depending on a number of circumstances. Numerous training opportunities exist with hands-on work in our lab, online and classroom resources, even with Cisco engineers themselves.

What’s in it for you?

  • Cutting-edge projects with household brand name quality clients
  • Competitive compensation, vacation, and benefits
  • Excellent corporate culture that is built around employee growth and skill development
  • Opportunity to grow in different directions within the company while obtaining additional industry certifications

As an entry level position, the Network Engineer I will be helping staff our Network Operations Center (NOC) and would perform Level 1 and 2 troubleshooting of our client’s managed voice and data networks.

Core Duties:

  • Responsible for monitoring all managed client networks.
  • First responder to all customer support calls and inquiries.
  • Initial support for network alerts and responsible for escalation as needed.
  • Documentation of all trouble tickets
  • Routine proactive maintenance of network devices
  • Generating monthly usage and ticket reports for client needs

Skills and Qualifications:

Required:

  • CCNA certification.
  • Familiarity with Cisco router/switch/security network management products and platforms.
  • Experience with issue tracking and escalation.
  • Excellent time management and issue follow-up skills.
  • Excellent verbal and written competency.
  • Exemplary customer service skills are a must!

Desired:

  • Basic/Intermediate knowledge of Cisco’s primary voice products (CCM, CME, Unity, etc.)
  • Experience managing/maintaining Cacti & Rancid applications
  • Real world Linux/UNIX maintenance

Experience:

  • 1+ years of hands-on experience working with Cisco routers, switches, firewalls and other networking products in a multi-site network.

No recruiters, please.

We will not sponsor H1B applicants.

*No relocation assistance will be provided

Job Location:

  • Sherman Oaks, CA

Required experience:

  • Network Engineer: 1 year