We work together with you to find the right solution
By monitoring and analyzing your call center data you can determine peak traffic times, performance metrics, productivity indicators, costs etc., to further evolve your Call Center functions to best serve your customers.
Record calls and conversations to ensure quality and compliance and use this information as a tool to train your staff to provide the best customer service possible.
Increase collaboration and efficiency by converging text, voice, video, desktop sharing etc., into a single shared workspace. With an easily searchable archive of all of your team’s chat communications and shared files you will never miss a key comment or file.
In a world of automation and technology, we seek to connect with a live person. Utilize contact center to field calls and increase customer experience and satisfaction, all while extrapolating the proper data to analyze your business.
Instant messaging with Presence allows employees to provide constant updates as to their whereabouts and make contributions to their team from any device to communicate quickly and constantly.
Whether working on the road, in a coffee shop, or in the comfort of home, communications and connectivity options such as text, voice and video conferencing shouldn’t be any different than the office.
Prepare for the event an emergency by establishing protocols to notify and communicate throughout your organization. If help is on the way, your team should know exactly who and where to direct emergency services personnel to.
Give out only your office number. Receive your office calls on your cell phone and the voicemails go to your office voicemail.
Whether you’re trying to create a more collaborative and personal experience, reduce travel costs, or find a way to bring your team, clients and partners together, Video Conferencing is the way to accomplish that transformation.
By migrating your analog phones to a digital VoIP solution or converting them to digital through SIP Trunks, you can effectively integrate voice, video, desktop sharing etc. through a single networked line massively cutting expenses while improving sound quality and reliability.
Web Conferencing combines voice, video and text with screen and document sharing to create an easily deployed collaboration solution free of bandwidth constrictions and compatibility issues.